Skip to Main Navigation | Skip to Content

FAQ Guide

Please refer to Link's Frequently Asked Question Guide to assist you with any enquiries you may have.

General

Am I a CHESS Sponsored Holder or an Issuer Sponsored Holder?

If you have entered a sponsoring agreement with a broker (or another CHESS sponsor) then you are a CHESS Sponsored Holder - also referred to as a Broker Sponsored Holder. If not, then you are an Issuer Sponsored Holder.

CHESS Sponsored holdings are identified by a Holder Identification Number (HIN) while Issuer Sponsored holdings can be identified by a Securityholder Reference Number (SRN).

What do brokers do?

Brokers provide a variety of services to their clients. Primarily, they facilitate securities trading - that is, the buying and selling of shares. If you want to buy or sell shares you need to do so via a broker.

To find a broker, visit the Australian Stock Exchange website, or check the Yellow Pages under 'Stock and Share Brokers'.

How secure is the information I provide to you? Who else can view what?

Link understands that privacy is important to you. Link is subject to the requirements of the Privacy Amendment (Private Sector) Act 2000 (Privacy Act), which governs, among other things, how private sector organisations handle personal information. Our Privacy Policy is available for you to read in this help section.

My documentation has been stolen - what do I do?

If you think that one of your holding statement or payment advices has been stolen, you should notify us straight away. We will assist you with an urgent replacement of your SRN. If you have a broker sponsored holding notify your broker.

How do I get information about the company in which I invest?

For information about the company in which you invest you can;

  • Register for email updates - announcements, annual reports, newsletters, etc via the Investor Centre;
  • Visit the Australian Stock Exchange website; and
  • Visit the website of the company.
How can I obtain company annual/financial reports?

Investors can elect how they receive annual and other financial reports through the Investor Centre. Past reports are available on the issuer website.

Can minors have shareholdings?

Some issuers may specifically preclude shareholdings from registration in a minor's name.

Where not specifically precluded, minors are able to hold shares in their name, however this may present several impracticalities and legal constraints. The following problems could occur;

  • The contract to purchase the securities may not be valid.
  • Tax File Number Legislation requires that a TFN or valid exemption is quoted, or
  • resident withholding tax is deducted from any unfranked payment. Children under 16 years of age earning income from dividends are not able to claim their date of birth as an exemption. The income threshold does not apply to dividend income.
  • They may not be legally entitled to sell shares or sign any transfer out of their name.
  • They are not legally allowed to appoint a proxy or vote at meetings.
  • They may not be allowed to issue instructions regarding change of address, banking requests and dividend elections.

To overcome these difficulties securities to be held for a minor should be registered in the name of a parent or guardian, with a designation such as for identification purposes.

To transfer the shares into the name of the parent of guardian, please complete a Minor Statement and Indemnity Form and a Transfer of Ownership Form. The forms should be submitted with a certified copy of the minor's full birth certificate or documentation that appoints you as the guardian.

Please note that above is a summary only and you should seek your own independent advice if you are considering registering shareholdings in the name of a minor.

I've just received an envelope in the mail marked DO NOT FORWARD, addressed to the previous occupants. What do I do with it?

Please return it to:
Link Market Services Limited
Locked Bag A14
SYDNEY SOUTH NSW 1232

How do I put a stop trade on a holding?

CHESS Sponsored holders should contact their broker.

For Issuer Sponsored holdings, Link can only place a stop trade on a holding if specifically instructed under legal authority (eg. under court order), or if the shares have been moved to another SRN because the existing one has been lost or stolen.

What is a 'certified copy'?

A certified copy is a copy of an original document that has been certified as a true and correct copy by a person who is authorised to witness a statutory declaration. Persons who are authorised to witness statutory declarations (under the Commonwealth Statutory Declarations Act 1959) include:

  • Accountant (Chartered or Certified)
  • Clerk of a Court
  • Commissioner for Affadavits
  • Commissioner for Declarations
  • Dentist
  • Justice of the Peace
  • Legal Practitioner
  • Magistrate
  • Medical Practitioners
  • Nurse
  • Pharmacists
  • Police Officer
  • Post Office Manager
  • Sheriff or Sheriff's Officer
  • Teacher
  • Veterinary Surgeon

For information on other persons who are authorised to witness a statutory declaration, please contact us.

Do I need to complete an AML/CTF Investor Identification Information Form?

Under the Anti-Money Laundering and Counter Terrorism Financing Act 2006, security issuers and other market participants (such as Link, a broker or financial planner) must take steps to identify investors before providing them with one of the following designated services:

  1. A request by the buyer of securities in a stapled structure, trust or managed fund to register an Off-market Transfer Form;
  2. An application to acquire securities in a stapled structure, trust or managed fund (check the PDS document for instructions); and
  3. A request to Link Market Services Limited to sell your securities.

If you are requesting one of the above services, then you may need to complete an AML/CTF Investor Identification Information Form and sent it to us with your completed transfer form, sale authority form or application form and, certified identity documents. Please contact Link on +61 1300 554 474 for more information. Do this before submitting the transfer, application or sale authority form to Link for processing!

What is a Corporate Representative and how do we fill out of Letter of Representation form?

Pursuant to Section 250D and 253B of the Corporations Act 2001, a company may appoint an individual as a representative to exercise all or any of its powers at meetings of a company's members. The appointment may be a standing one. The appointment must set out what the representative is appointed to do and may set out restrictions on the representative's powers. A Company may appoint more than one representative but only one representative may exercise the body's powers at any one time.

Letter of representation forms must be signed in accordance with the Company's constitution. Typically, by two signatories (i.e. two directors or a director and company secretary) OR by the sole director/sole company secretary. If a company representative turns up to a Meeting and has either not lodged the Letter of Representation form by the lodgement date, (if any), does not have a completed Letter of Representation form with them or is not able to complete and correctly sign one whilst in attendance, they can attend the Meeting as a visitor.

Copies of the form can be found on the forms section of our website or picked up at the Meeting. A Company may also write their own Letter of Representation, which will be accepted providing it is signed correctly.


Selling and Transferring Securities

How do I sell my shares?

Traditionally Investors have had to establish a relationship with a stockbroker in order to sell their shares. However, the Share Sale Centre now provides issuer sponsored shareholders with a simple, reliable and affordable alternative to traditional share sale services.

If you wish to use the Share Sale Centre to sell your shares, you will need to be an issuer sponsored shareholder and provide your SRN (Security Reference Number). You must sell your entire holding if using the Share Sale Centre.

Upon request, Link will dispatch a personalised Sale Authority Form, an Investor Identification Information Form and a Financial Services Guide for your consideration. These will outline the terms and conditions of the service we provide as well as the required information you will need to supply to enable us to sell your shares.

If you are a CHESS sponsored holder you will need to contact your broker and will need your HIN (Holder Identification Number) to sell your shares.

For more information on terms, conditions, eligible issuers and to arrange mailing of the required forms please contact Link Market Services on +61 1300 554 474.

How do I amalgamate my two holdings?

If both holdings are issuer sponsored and the names, addresses and banking instructions are identical, the duplicate holdings can be amalgamated. Simply write to us quoting your SRNs and requesting that we amalgamate the holdings. Please nominate the SRN you wish to retain.

The names, addresses and banking instructions of the two holdings must be identical before we can amalgamate your holdings. You can compare and amend most of these details online. Alternatively, call Link on +61 1300 554 474.

If you are holding employee shares, the requirements may be different - please call Link on +61 1800 111 281.

If one or both of your holdings is CHESS sponsored, you will need to contact your broker to arrange for the amalgamation.

Can I transfer my shares to someone else?

Yes. However, how you transfer your securities will depend upon your individual circumstances.

If you are CHESS Sponsored, you will need to contact your sponsoring broker who will arrange the transfer on your behalf. If you are Issuer Sponsored and wish to transfer your listed securities - i.e. securities listed on the Australian Stock Exchange - to another person you will need to complete an Off-market Transfer Form (Transfer of Ownership).

If you are Issuer Sponsored and wish to transfer your unlisted securities - i.e. securities not listed on the Australia Stock Exchange - to another person you will need to:

  • complete an Off-market Transfer Form;
  • have stamp duty assessed and paid on the transfer (in the state of incorporation); and
  • lodge the stamped document with Link Market Services Limited.

You will need your SRN or HIN to sell your shares. Transfers must be validly completed and signed and must meet the issuer's conditions of transfer.

Under the Anti-Money Laundering and Counter Terrorism Financing Act 2006, some security issuers must take steps to identify new investors. If the securities you want to transfer are issued by a stapled structure, a trust or a managed fund, then the buyer may need to complete an AML/CTF Investor Identification Information Form and send it to us with your completed transfer form and certified identity documents. Please contact Link in Sydney on +61 1300 554 474 to find out whether the buyer must complete this form. Do this before submitting the transfer to Link for processing!


Updating your Details

I recently sent in some instruction forms. How can I tell if my holding has been updated?

Information such as address details, payment instructions and annual report elections can be confirmed online by logging into the Investor Centre. Changes made through posted forms may take up to ((5)) working days be processed. If your change request has not been affected after this period, please call Link on +61 1300 554 474.

Why can I update some elements of my holdings online, but have to complete a form for others?

Link takes the security of your holdings very seriously, therefore there are restrictions on the extent of changes that may be conducted online. Availability is based on several factors, including industry regulations, transaction type and shareholding value. If the update you require is not available online, please complete and sign the relevant form and forward it to us for processing of your instruction.

How do I record/change my Tax File Number?

Holders can record or change their tax file number by logging into the Investor Centre.

How do I change my address?

How you update your address details depends on your individual circumstances. If you have a CHESS sponsored holding (prefixed with an 'X') you must change your address through your broker. If you have an Issuer Sponsored Holding (prefixed with an 'I') then you can update your address details for Individual, Joint and Company holdings by logging in to your portfolio and selecting 'Update Address' under the 'Communications' section. This change can be applied to one or multiple holdings. For security reasons if a holding is valued at greater than $50,000 or relates to a deceased estate then you will not be able to update this online and you will need to download a 'Change of Address' Form from the 'Forms' section.

If you are using the 'Single Holding' login then you will only be able to update your address details if you have an 'Individual' holding valued less than $50,000.

How do I change my name?

How you change your name on your holding will depend upon your individual circumstances. If you are a CHESS sponsored investor, you must change your name via your broker. If you are an issuer sponsored investor, your can change your name by completing a Name Correction Request and Indemnity Form (Name Correction). Please note that we are unable to accept requests by facsimile, email or phone.

The completed form should be completed and signed correctly and accompanied by relevant supporting documentation. If you are signing under a power of attorney, a certified copy of the original power of attorney must be lodged with us for noting (if not already noted). Supporting documentation requirements differ, depending on the reason for the change of name;

  • Change of name by marriage - We also require a certified copy of your marriage certificate;
  • Change to maiden name - if you wish to revert to your maiden name, we require a certified copy of your marriage certificate;
  • Change of name by Deed Poll - We require a certified copy of the deed poll;
  • Change of Company Name - We require a certified copy of the Certificate of Registration of Change of Name.
How can I correct the spelling of my name on the register?

If you are a CHESS sponsored investor, please contact your broker who will make the correction.

If you are an issuer sponsored investor, in most cases this simply requires completion of a Name Correction Request and Indemnity Form (Name Correction). Where the error has occurred in our office, we will immediately make the correction without asking you for any further documentation.


Payments

Can you tell me if I have any unpresented dividend/distribution cheques?

Please call Link on +61 1300 554 474 to request a cancellation and reissue of your payment (charges may apply). If the original cheques were bank cheques, we will require your request in writing. Future payments (and in some cases, the outstanding payment) may be banked directly into your Australian bank, building society or credit union account. Not only is payment by direct credit much more secure, it's faster - payments are credited to your account as cleared funds, allowing you to access them on payment date.

You may update your payment instructions on this website.

I haven't received my dividend cheque. Can you send me a replacement cheque?

Please call Link on +61 1300 554 474 to request a cancellation and reissue of your payment (charges may apply). If the original cheques were bank cheques, we will require your request in writing.

Future payments (and in some cases, the outstanding payment) may be banked directly into your Australian bank, building society or credit union account. Not only is payment by direct credit much more secure, it's faster - payments are credited to your account as cleared funds, allowing you to access them on payment date.

You may update your payment instructions on this website.

What happens if the bank rejects my direct credit?

In some cases, if the bank rejects your direct credit payment, a cheque will automatically be generated when the funds are returned to Link. It will be mailed to your current registered address shortly thereafter. You will also be asked to update your bank account details for future payments.

In other cases, you may be required to provide new direct credit details to which the rejected payment and all future payments can be credited.

What do I do if my dividend/distribution cheque has been stolen or lost?

If your cheque has been lost or stolen, please call Link immediately on +61 1300 554 474 to request a cancellation and reissue of your payment (charges may apply). If the original cheques were bank cheques, we will require your request in writing.

Future payments (and in some cases, the outstanding payment) may be banked directly into your Australian bank, building society or credit union account. Not only is payment by direct credit much more secure, its faster - payments are credited to your account as cleared funds, allowing you to access them on payment date.

You may update your payment instructions on this website.

Can I have dividends/distributions credited to someone else's bank account?

Some issuers allow dividends/distributions to be paid into third-party accounts - that is, accounts with names that don't match that of the register holder. In all cases, the dividends/distributions of joint holdings can be credited into the account of any one of the joint holders.

For information regarding a particular issuer's payment policies, please call Link on +61 1300 554 474.

In which tax year do I report my dividends?

Dividends must be declared in the same tax year in which they are paid. The Australian tax year commences 1 July each year and ends 30 June.

You will find all the payment information required to complete your annual tax return (e.g. franked amount, imputed tax credits, net payment, etc.,) on your payment advices.

If you have invested in a trust and have received distributions, your annual tax statement provides all the information required to complete your annual tax return.

If you are unable to locate your advices and/or tax statements, login to the Link Market Services Investor Centre and download them from the Payment & Tax section. If you cannot find them online please call Link on +61 1300 554 474 to order replacement copies (charges apply).

Please note that taxation will vary depending on your own personal circumstances. You should seek advice from your personal financial adviser or accountant. Tax laws may change over time and the summary above is a broad overview only. It is for information purposes only.

What dividends have I been paid?

Your dividend history and advices are available online and details the net amount paid to you.

What happens to dividends I haven't received? (Unpresented cheques and unclaimed monies procedures)

You can obtain details of unpresented cheques for your shareholding by calling Link on +61 1300 554 474.

For recent payments, shareholders can request cancellation and reissue of payment (charges may apply). If the original cheques were bank cheques, we will require your request in writing.

Payments made more than two years ago may be advertised in the Government Gazette and if not claimed, will be forwarded to Unclaimed Moneys. To obtain details of payments forwarded to Unclaimed Moneys, please call Link on +61 1300 554 474. We will also provide you with the appropriate Unclaimed Moneys contact number.

Future payments (and in some cases, the outstanding payment) may be banked directly into your Australian bank, building society or credit union account. Not only is payment by direct credit much more secure, it's faster - payments are credited to your account as cleared funds, allowing you to access them on payment date.

What are the terms and conditions of the Dividend Reinvestment Plan?

Copies of the Dividend Reinvestment Plan (DRP) Rules are frequently available on the issuer's website.

Please refer to the links in our clients list on the Registers We Manage page.

Alternatively, please call Link on +61 1300 554 474.

Does my issuer have a Dividend Reinvestment Plan?

To find out if the company in which you invest offers a Dividend Reinvestment Plan (DRP) login to the Investor Centre, if any of your holdings has a current DRP it will appear under Payment & Tax --> Reinvestment Plans.

How do I change my banking instructions for dividends/distribution payments?

You can update banking instructions for Individual, Joint and Company holdings by logging in to your portfolio and selecting 'Update Payment instruction' from the 'Payment & Tax' section. This change can be applied to one or multiple holdings. For security reasons if a holding is valued at greater than $50,000 or relates to a deceased estate then you will not be able to update this online and you will need to download a 'Request for Direct Credit of Payments' Form from the 'Forms' section.

If you are using the 'Single Holding' login then you will only be able to update these details if you have an 'Individual' holding valued less than $50,000.

What are my shares currently worth?

To find out the value of your shares you multiply the number of securities (balance) by the current market price. You can view the value of your holding as of the last close by logging on to the Investor Centre.

Where do I find information regarding tax implications?

For information regarding the tax implications of share ownership, please consult your tax adviser or accountant. Alternatively, visit the Australian Tax Office website.


Deceased Estate

What is required if a holder dies?

When a holder dies, their assets form part of their estate. The administration of an estate can be complex, time consuming and sometimes distressing. At Link we have created a range of services for assistance when dealing with an estate.

Our Guide to Dealing with the Security Holding of a Deceased Investor is a helpful tool for first-time administrators.

How do I administer a deceased estate?

The administration of an estate can be complex, time consuming and sometimes distressing.

At Link we have created a range of services for assistance when dealing with an estate. Our Guide to Dealing with the Security Holding of a Deceased Investor is a helpful tool for first-time administrators.

Download Estate Administration Service guide


Employee Share Plan

What are the terms and conditions of my employee share plan?

For information regarding the terms and conditions of your employee share plan, please contact your share plan administrator at your place of employment.

If Link administers your company's employee share plan please contact the administrator of the plan for further details on how to contact us.

I've resigned and am in the employee share plan. What happens now?

For information regarding the terms and conditions of your employee share plan, please contact your share plan administrator at your place of employment.

If Link administers your company's employee share plan please contact the administrator of the plan for further details.

Money Solutions

Helping Australians gain more financial independence. Financial planning and education services

General Investor Enquiries

Phone:

+61 1300 554 474

Fax:

+61 2 9287 0303 or
+61 2 9287 0309 (proxy voting)

Email:

registrars@

Investor Help Videos

Postal Address:
Locked Bag A14, Sydney South NSW 1235

To locate the contact
details for a specific
issuer please click here